Refund & Cancellation Policy

Order Cancellation

Orders may be cancelled within 30 minutes of placement.

Once preparation has started, cancellation requests may not be accepted.

Customized Cakes

For customized cakes, refund requests are reviewed on a case-by-case basis. The refund amount, if approved, will be determined after reviewing the issue and discussing it with the customer.

Refund Eligibility

Refunds may be considered in cases where:

• The wrong product was delivered.

• The product suffered significant quality issues.

• There was a confirmed error from CAKEZEE.

Refund requests must be submitted within 1 hour of delivery.

Damaged or Incorrect Products

If a cake is delivered damaged or incorrectly due to an error on our part, we may provide a replacement.

Replacement decisions will be made after verification of the issue.

Delivered Orders

Refunds after delivery will only be considered if the issue is determined to be the responsibility of CAKEZEE.

Refund Processing

Approved refunds are generally processed within 24 hours.

The actual credit timeline may depend on the customer's bank or payment provider.

Contact for Refunds

Phone: 6269663343

Email: mycakezee@gmail.com